Terms of service

At Lexarox, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or make a purchase from us.

By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect several types of information to provide and improve our service to you:

Personal Identification Information: Name, billing address, shipping address, payment details (including payment card numbers), email address, and phone number.
Order Information: Details about the products you browse, add to your cart, or purchase, as well as purchase history.
Device & Usage Data: IP address, browser type, operating system, referral URLs, device information, pages viewed, and interaction data collected via cookies and tracking technologies.

2. How We Use Your Information

We use the information we collect for various business purposes, including to:

Fulfill Orders: Process payment, arrange shipping, send order confirmations, and handle returns or exchanges.
Customer Support: Provide support via email or phone and respond to your inquiries.
Communication: Send updates, transactional emails, or promotional newsletters (where you have opted in).
Improve Our Services: Analyze site usage, user trends, and optimize user experience on our store.
Fraud Prevention & Compliance: Protect against fraudulent transactions, monitor for security risks, and comply with applicable laws and regulations.

3. Sharing Your Information

We do not sell your personal information. We only share your details with trusted third parties to help us operate our business:

Service Providers: Payment processors (e.g., Stripe, PayPal), logistics/shipping partners (e.g., Royal Mail, DHL), and IT/hosting service providers.
Legal Requirements: If required by law, subpoena, or legal process to protect our legal rights or ensure safety.

4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to track activity on our website and hold certain information.

Essential Cookies: Necessary for the site to function (e.g., shopping cart functionality).
Analytics & Performance Cookies: Help us understand how visitors interact with our site.
Marketing Cookies: Used to deliver relevant advertisements and track ad performance.

You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, some portions of our site may not function properly without cookies.

5. Data Retention & Security

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.

We implement technical and organizational security measures to protect your personal data. However, please note that no method of transmission over the internet is 100% secure.

6. Your Rights (UK & GDPR Compliance)

Depending on your location (including under UK GDPR and the Data Protection Act 2018), you have certain rights regarding your personal data:

Access: The right to request copies of your personal data.
Rectification: The right to request that we correct any inaccurate or incomplete information.
Erasure: The right to request that we erase your personal data ("right to be forgotten").
Restriction & Objection: The right to restrict or object to our processing of your personal data.
Data Portability: The right to request the transfer of your data to another organization or directly to you.

To exercise any of these rights, please contact us using the information below.

7. Third-Party Links

Our website may contain links to external websites not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this Privacy Policy periodically.