Shipping policy

Thank you for shopping at Lexarox. Below are the terms and conditions that constitute our Shipping Policy.

1. Processing & Delivery Times

All orders are processed and delivered within 3 to 5 business days from the date of order placement.

Business Days: Orders are processed and shipped Monday through Friday, excluding public holidays.
Order Tracking: Once your order has dispatched, you will receive a shipping confirmation email containing your tracking number(s). The tracking information will normally become active within 24 hours.

Please note: During high-volume periods or sales, processing times may occasionally be extended by 1–2 additional days.

2. Shipping Rates & Destinations

We offer shipping to addresses within the United Kingdom and selected international locations.

Domestic Shipping (UK): Standard delivery within 3 to 5 business days.
Shipping Charges: Shipping fees for your order will be calculated and displayed at checkout before you complete your purchase.

3. Shipping Address & Delivery Issues

Please ensure that your shipping address is entered correctly at checkout.

Incorrect Address: Lexarox is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error in your address, please contact us immediately at support@lexarox.shop.
Failed Delivery: If a package cannot be delivered due to an incorrect address or uncollected delivery, it may be returned to us. In such cases, additional reshipping fees may apply.

4. Missing, Lost, or Delayed Packages

If your package has not arrived within the expected 3 to 5 business days frame, please allow an additional 2 business days for potential local carrier delays.

If your tracking information shows that your package was delivered but you have not received it:

Check around your property and with neighbors.
Contact the courier using your tracking number.
Reach out to our customer support team at support@lexarox.shop.

5. Damaged Items in Transit

If your item arrives damaged or faulty during transit, please refer to our Return & Refund Policy or notify us within 48 hours of delivery at support@lexarox.shop with photos of the damaged item and packaging so we can issue a replacement or refund promptly.