Welcome to the Lexarox FAQ page. Here you'll find quick answers to the most common questions regarding our lawnmowers, ordering, shipping, returns, and warranties.
1. General & Brand Questions
Q: Who is Lexarox?
A: Lexarox is a UK-based brand specializing in high-quality, reliable lawnmowers engineered to keep British gardens looking immaculate.
Q: Where are you based?
A: Our office and distribution center are located in Birmingham:
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Address: 6 Norris Dr, Birmingham, B33 8DX, United Kingdom.
Q: How can I contact customer support?
A: You can reach our support team via:
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Email: support@lexarox.shop
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Phone: +44 333 666 6111
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Hours: Monday–Friday: 9:00 AM–5:00 PM GMT
2. Orders & Payment
Q: What payment methods do you accept?
A: We accept all major credit and debit cards (Visa, Mastercard, American Express, Maestro) as well as digital wallets like Apple Pay, Google Pay, and Shop Pay.
Q: Can I modify or cancel my order after placing it?
A: We process orders quickly! If you need to cancel or modify an order, please contact us immediately at support@lexarox.shop or call us at +44 333 666 6111. If your order has not yet dispatched, we can cancel it for a full refund. If it has already shipped, you can return it using our 30-day return process upon arrival.
3. Shipping & Delivery
Q: How long does shipping take?
A: All orders are processed and delivered within 3 to 5 business days across the United Kingdom.
Q: How much does shipping cost?
A: Shipping costs are calculated and displayed clearly at checkout before you complete your payment.
Q: Will I receive tracking information?
A: Yes! As soon as your lawnmower dispatches from our warehouse, you will receive a shipping confirmation email containing a tracking link.
4. Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day return window from the date of delivery. To be eligible, items must be unused, in their original packaging, and accompanied by proof of purchase.
Q: How do I start a return?
A: Email us at support@lexarox.shop with your order number and reason for return. Our team will guide you through the process within 1–2 business days. Please do not return items without contacting us first.
Q: Who pays for return shipping?
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Defects / Mistakes: If the return is due to our error or a damaged item, we cover return shipping.
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Change of Mind: If you change your mind, the customer is responsible for return shipping costs.
Q: How long do refunds take?
A: Once we receive and inspect your return, refunds are processed within 7 business days to your original payment method.
5. Product & Assembly
Q: Do Lexarox lawnmowers require assembly?
A: Most of our lawnmowers require simple home assembly (attaching handles and grass collection bags). All required instructions and hardware are included in the box.
Q: What should I do if a part is missing or damaged during transit?
A: If your box arrives with missing hardware or damaged parts, please contact us within 48 hours of delivery at support@lexarox.shop with photos. We will dispatch replacement parts or a replacement unit immediately at no extra cost.
6. Warranty & Maintenance
Q: Do your lawnmowers come with a warranty?
A: Yes! All Lexarox lawnmowers come with a 12-month standard limited warranty covering manufacturing defects and hardware failures under normal garden use.
Q: How do I make a warranty claim?
A: Email support@lexarox.shop with your order number, a description of the defect, and clear photos/videos showing the issue. Our technical team will assist you with repairs, replacement parts, or a full replacement unit.