Assembly & Installation Policy

At Lexarox, we aim to ensure that setting up your products is as seamless and hassle-free as possible. This Assembly & Installation Policy outlines the terms, conditions, and guidelines regarding self-assembly products and professional assembly/installation services (where applicable).

1. Scope of Policy

This policy applies to all products purchased from Lexarox that require assembly or installation upon delivery.

Depending on the item and service chosen at checkout, products may be:

Self-Assembly: Delivered flat-packed with step-by-step instructions and required fittings for assembly by the customer.
Professional Assembly / Installation Service: Assembled or installed by an authorized Lexarox technician or designated third-party partner (if selected and paid for at checkout).

2. Self-Assembly Products

For items supplied flat-packed or requiring customer assembly:

Instruction Manuals & Hardware: Every product includes an assembly guide and hardware package. Please inspect all parts and compare them against the components list prior to beginning assembly.
Pre-Assembly Inspection: If you notice missing hardware, damaged parts, or defects before or during assembly, stop immediately and contact us at support@lexarox.shop.
Tools Required: Basic tools (e.g., screwdrivers, tape measures, levels) may be required and are the responsibility of the customer unless specified otherwise.
Customer Responsibility: Lexarox is not liable for damages, injuries, or product failures resulting from improper assembly, failure to follow instructions, or use of improper tools.

3. Professional Assembly & Installation Services

If you purchase or arrange assembly/installation services through Lexarox:

A. Appointment Scheduling & Access

Assembly services are scheduled separately from delivery or conducted concurrently depending on the service selected.
An adult (18 years or older) must be present at the delivery location for the duration of the installation appointment.
You must provide a clean, safe, and clear workspace for our technicians to perform the installation.

B. Site Preparation & Structural Requirements

Area Preparation: The intended installation area must be clear of furniture, debris, and hazards prior to the technician’s arrival.
Wall / Structural Mounting: If the service involves wall mounting or fixed installations, you must ensure that the target surface (e.g., brick, stud wall, concrete) is structurally sound and capable of supporting the item.
Utility Connections: Our technicians do not perform structural wall modifications, plumbing, or major electrical rewiring unless explicitly specified in writing prior to appointment.

C. Service Delays & Cancellation

If a technician is unable to complete the service due to an unprepared site, lack of access, or structural unsuitability, a re-attendance or cancellation fee may apply.
To reschedule or cancel an assembly service without penalty, please contact us at least 24 hours prior to your scheduled appointment.

4. Inspections & Sign-Off

Upon completion of professional assembly or installation:

Inspection: You or your authorized representative will be asked to inspect the assembled/installed product together with the technician.
Sign-Off: Once satisfied, you will be asked to sign an installation completion form.
Reporting Issues: Any visible damage, defect, or operational concern noticed at the time of installation must be noted on the completion form and reported to support@lexarox.shop within 48 hours.

5. Damages & Alterations

Modifications: Altering, customizing, or modifying a product during self-assembly voids the manufacturer’s warranty and renders the item ineligible for return or refund.
Accidental Damage: Damage caused by improper handling, forced assembly, or over-tightening of hardware during self-assembly is not covered under warranty.