Warranty & Replacement Policy

At Lexarox, we stand behind the quality and craftsmanship of our products. This Warranty & Replacement Policy details your rights regarding warranty coverage, replacement eligibility, and how to submit a claim for defective or faulty items.

1. Warranty Coverage Overview

All eligible products purchased directly from Lexarox come with a standard 12-month manufacturer/limited warranty from the date of delivery, unless explicitly stated otherwise on the product page.

What Is Covered

Manufacturing defects in materials, workmanship, or assembly.
Functional failures during normal, intended household or commercial use.
Essential components or hardware that prove defective within the warranty period.

2. What Is Not Covered (Exclusions)

Our warranty does not cover issues resulting from external factors, misuse, or normal wear and tear. Exclusions include:

Normal Wear and Tear: Fading, cosmetic scratches, minor stains, or gradual degradation from daily use.
Improper Assembly or Alteration: Damage caused by failing to follow assembly instructions, improper installation, or unauthorized modifications to the product.
Misuse or Neglect: Damage caused by accidents, abuse, overload, exposure to liquid/moisture, extreme temperatures, or improper cleaning chemicals.
Third-Party Purchases: Products purchased from unauthorized resellers, second-hand sellers, or auction sites.
Clearance / As-Is Items: Products explicitly sold as "Final Sale," "Clearance," or "As-Is" at the time of purchase.

3. Replacement Eligibility & Resolution Options

If a covered defect arises within the warranty period, Lexarox will resolve the issue through one of the following remedies at our discretion:

Replacement Parts: Send replacement parts or hardware to repair the defective component free of charge.
Product Replacement: Replace the defective item with a brand-new identical product. If the item is discontinued or out of stock, we will offer a replacement of equal style and value.
Store Credit or Partial Refund: Issue a store credit or partial refund if a full unit replacement or part replacement is unavailable or unfeasible.

4. How to Submit a Warranty or Replacement Claim

To file a warranty claim or request a replacement, please follow these steps:

Gather Required Details:
- Your original order number and proof of purchase.
- Clear photo(s) and/or short video clip(s) demonstrating the issue or defect.
- A detailed description of how and when the issue occurred.
Submit Your Request:
- Email us at support@lexarox.shop with the subject line: Warranty Claim - Order #[Your Order Number].
Assessment:
- Our support team will review your claim and respond within 1–2 business days with further instructions or approval.
Return of Defective Goods (If Required):
- If we require the defective item to be returned for inspection prior to issuing a replacement, we will provide a pre-paid return shipping label.

5. Replacement Shipping Costs

Defective / Warranty Claims: If your claim is approved under warranty, Lexarox covers all shipping costs associated with sending replacement parts or shipping a replacement product to you.
Non-Warranty / Unverified Claims: If an item returned for inspection shows no manufacturing defect or falls under the exclusion list, the customer may be responsible for return shipping costs.

6. Statutory Rights (UK Consumers)

This policy operates in addition to your statutory consumer rights under the UK Consumer Rights Act 2015. Under UK law, goods must be as described, fit for purpose, and of satisfactory quality. Nothing in this warranty policy restricts or limits your statutory legal rights.