Billing Terms & Conditions

Welcome to Lexarox. These Billing Terms & Conditions govern payment processing, pricing, and billing policies for orders placed on our website.

By placing an order with us, you agree to comply with and be bound by the terms outlined below.

1. Accepted Methods of Payment

To ensure a smooth and secure checkout experience, Lexarox accepts a variety of major payment methods. These include:

  • Credit / Debit Cards: Visa, Mastercard, American Express, Maestro

  • Digital Wallets: Apple Pay, Google Pay

  • Express Checkout Options: Shop Pay, PayPal (if available at checkout)

Note: Cash on delivery, checks, and bank wire transfers are not accepted unless explicitly stated otherwise.

2. Payment Authorisation & Settlement

  • Immediate Processing: When you place an order, your payment method will be charged immediately upon completion of the checkout process.

  • Payment Security: All transactions are encrypted using Secure Sockets Layer (SSL) technology. We do not store or process your full credit/debit card numbers on our servers; payments are processed securely through trusted payment gateways.

  • Fraud Verification: Orders may be subject to payment verification or security checks. Lexarox reserves the right to hold or cancel any order if fraudulent activity or unauthorized payment usage is suspected.

3. Currency & Pricing

  • Currency: All prices on our website are listed and billed in British Pounds (GBP - £).

  • Taxes & VAT: Prices displayed on the website are inclusive of applicable UK Value Added Tax (VAT), where applicable.

  • Price Changes: We reserve the right to modify prices for any item at any time without prior notice. However, once an order is placed and confirmed, the price charged will not change for that transaction.

4. Billing Address & Information Accuracy

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

  • Address Verification: Your billing address must match the address associated with your payment card/method to ensure proper transaction approval.

  • Order Modifications: If your payment information or address details are incorrect, your order may be delayed or cancelled. Please notify us immediately at support@lexarox.shop if you notice an error in your checkout details.

5. Order Refusal & Cancellation

Lexarox reserves the right to refuse or cancel any order for reasons including but not limited to:

  • Product unavailability or stock errors

  • Discrepancies or errors in product pricing or description

  • Suspected fraudulent, unauthorized, or illegal transactions

  • Inability to obtain authorization for payment

If your order is cancelled after your payment method has already been charged, Lexarox will issue a full refund to your original payment method.

6. Refunds & Chargebacks

  • Refunds: All refunds for returned or cancelled items will be credited back to the original method of payment used during checkout. Please refer to our Return & Refund Policy for detailed terms on processing times and eligibility.

  • Disputes / Chargebacks: If you experience any billing discrepancies or issues with your order, please contact our support team at support@lexarox.shop prior to initiating a chargeback with your bank. We are committed to resolving payment issues promptly and fairly.

7. Contact Information

If you have any questions or concerns regarding our Billing Terms & Conditions, please reach out to us:

  • Business Name: Lexarox

  • Email: support@lexarox.shop

  • Phone: +44 333 666 6111

  • Address: 6 Norris Dr, Birmingham, B33 8DX, United Kingdom

  • Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM GMT