Cancellation Policy

At Lexarox, we strive to process and deliver your orders as quickly and efficiently as possible. This Cancellation Policy outlines the conditions and procedures for cancelling an order placed on our website.

1. Cancelling an Order Before Dispatch

If you change your mind and wish to cancel your order, please contact us as soon as possible after placing it:

Email: support@lexarox.shop
Phone: +44 333 666 6111
Required Details: Please include your order number, full name, and request for cancellation.

Cancellation Window

Because we aim to dispatch orders within 3 to 5 business days, orders enter processing quickly.
If your cancellation request is received before the item has been processed or handed over to our courier, we will cancel your order immediately and issue a 100% full refund to your original payment method.

2. Cancelling an Order After Dispatch

If your order has already been processed or dispatched by our warehouse team, it cannot be intercepted or cancelled in transit.

Procedure: Once the package arrives, please accept the delivery and follow our Return & Refund Policy to initiate a return.
Return Shipping Costs: For standard change-of-mind cancellations after dispatch, the customer is responsible for return shipping costs.

3. Customer Cancellation Rights (UK Consumer Contracts Regulations)

As a UK consumer, under the Consumer Contracts Regulations 2013, you have the legal right to cancel your contract with us within 14 days without giving any reason:

Cancellation Period: The cancellation period expires 14 days after the day on which you (or a third party designated by you) acquire physical possession of the goods.
Notification: To exercise your right to cancel, you must inform us of your decision by a clear statement sent to support@lexarox.shop.
Effects of Cancellation: We will reimburse all payments received from you for the purchased goods (including standard delivery costs, if applicable).
Goods Return: You must send back the goods to us without undue delay and no later than 14 days from the day on which you communicate your cancellation to us.

4. Custom, Made-to-Order, or Hygiene-Sensitive Items

Certain goods cannot be cancelled once production or processing has started:

Custom-made, personalized, or made-to-order items.
Items unsealed after delivery that are unsuitable for return due to health protection or hygiene reasons.
Products marked as Final Sale or Clearance at checkout.

5. Cancellations Initiated by Lexarox

We reserve the right to cancel an order at any time prior to delivery due to:

Unexpected stock unavailability or inventory errors.
Unidentified payment issues or suspected fraud/unauthorized transactions.
Incorrect pricing or product description errors on our website.

If Lexarox cancels your order, you will be notified via email and issued a full refund within 1–3 business days.

6. Refund Processing for Cancellations

Approved Pre-Shipment Cancellations: Refunds are processed within 1–3 business days.
Post-Shipment Cancellations / Returns: Refunds are processed within 7 business days after the returned goods are received and inspected.
Method of Refund: All refunds are returned to the original payment method used during checkout.