Refund policy

At Lexarox, we want you to be completely satisfied with your purchase. This Return & Refund Policy explains how returns, exchanges, and refunds work when you shop with us.

1. Return Window

You have 30 days from the date of delivery to request a return. To be eligible, items must be:

Unused, unworn, and in the same condition that you received them
In the original packaging, with all tags and labels attached
Accompanied by proof of purchase (order number or receipt)

Returns requested after 30 days from delivery will not be accepted.

2. How to Start a Return

To initiate a return, please contact us by email at support@lexarox.shop with your order number and the reason for the return. Our team will respond with return instructions, including authorization and details, within 1–2 business days.

Please note: Do not send items back before receiving confirmation from our team.

3. Return Shipping Address

Once your return is approved, items should be sent to:

Lexarox

6 Norris Dr

Birmingham, B33 8DX

United Kingdom

4. Return Shipping Costs

Defects / Error: If the return is due to our error (wrong item sent, item damaged in transit, or item not as described), we will cover the cost of return shipping.
Change of Mind: If the return is due to a change of mind, the customer is responsible for return shipping costs.

5. Refunds

Once we receive and inspect your returned item, we will notify you by email regarding the approval or rejection of your refund.

If approved, your refund will be processed within 7 business days back to your original method of payment. Please note that your bank or credit card provider may require additional processing time to post the refund to your account.

6. Non-Returnable Items

The following items cannot be returned or refunded:

Items marked as final sale or clearance
Gift cards
Items that show signs of use, damage, or alteration not caused by us

7. Damaged or Faulty Items

If your item arrives damaged or faulty, please contact us within 48 hours of delivery at support@lexarox.shop with photos of the item and its packaging. We will arrange a replacement, exchange, or full refund at no additional cost to you.

8. Exchanges

If you would like to exchange an item for a different size, variant, or product, please contact us at support@lexarox.shop. Exchanges are subject to product availability.

9. Late or Missing Refunds

If you haven't received a refund after 7 business days of approval:

Check your bank account or credit card statement again.
Contact your bank or payment provider, as processing times can vary.
If you have done all of this and still have not received your refund, please contact us at support@lexarox.shop.